Shipping + Returns:
- When will my order ship?
All orders are shipped in 2 to 4 business days, Tuesday thru Thursday. Orders placed after 5:00pm EST will be processed the next day. Please note, we do not offer same day shipping for standard or Priority Mail. Same day shipping is only available for Expedited Shipping options via UPS.
- Do you offer local pick up?
No, we do not offer local pickup, but expedited shipping options are available at checkout. Priority Mail delivery is typically 1-3 days for surrounding local areas.
- Can you mark my item as a gift, or declare a lower value on the customs form?
Please note, due to federal law and postal guidelines, we declare the actual invoiced item(s) amount on international customs forms. We also do not mark items as gifts, and customers are responsible for any taxes or duties that may be assessed by their country's customs.
- Do you accept returns or exchanges?
Yes! We offer no-hassle, easy returns & exchanges. If you are unhappy with your purchase, we will gladly issue a refund or exchange. The item(s) must be sent back within 30 days of ship date, and the customer is responsible for return shipping (If the item is defective - there is no charge for return shipping). Item(s) must be returned in new and unused condition, and in original packaging. Please follow the instructions under Returns & Exchanges to proceed with a return or exchange.
Wholesale + Large Orders:
- Do you offer wholesale discounts?
Yes! We offer discounts for wholesale and large orders $60 and up. Enter the applicable coupon code at checkout to receive a discount. One coupon code per order.
$60 + up: Enter WHOLESALE20 at checkout for 20% off!
$160 + up: Enter WHOLESALE25 at checkout for 25% off!
- Can I order one piece, and not the whole set?
No, we do not sell less than a set. Each listing is for the minimum purchase amount, and we do not offer single item orders for most items.
- Can you alter an item in the shop for me, or drill holes in a pendant?
Unfortunately, we do not offer professional services such as drilling, altering, or jewelry construction for any item on our website.
- Will your chain and findings turn skin green?
Copper and Brass/bronze chain have the potential to turn skin green. It is due to the metals oxidizing and reacting with the acids in skin and sweat. Everyone's body chemistry is different, so not all people will have a reaction. Stainless steel chain will not turn skin green, and is a great alternative for people with a known reaction to brass or copper chain.
- Are your supplies lead and nickel free?
We carry several items that are lead and/or nickel free, and it will be noted in each listing description. They can also be found by browsing the lead and nickel free section under each category.
- Will your chain and findings tarnish?
Most metals will tarnish naturally over time, and some chains/findings will tarnish faster than others. The rate of tarnish is determined by many factors including handling, storage, climate, humidity, exposure to water, sweat, and perfume. It is recommended to remove jewelry when showering or exercising, as well as storing jewelry and chain in a plastic bag when not in use to keep from moisture in the air. Tarnish can sometimes be removed with a soft jewelry polishing cloth, by rubbing the surface of the chain very gently.